BlueHost is a company that is specialized in shared hosting only. What make them incomparable are neither the prices nor the features that they provide. They have spent a lot of marketing forces to spread the news about their Shared Hosting VPS protection, which guaranteed fair CPU resources for every user on their server. They are promising that all the issues that come with shared hosting such as often slow website’s performance, due to server overload, are left in the past. We need to agree that this is really good move and makes their services even better. They can really provide strong secure system and excellent site performance. This unique system is based on custom software that allows them to dynamically throttle accounts using more than their fair share of resources. In this way, no single account could affect the performance of other sites on the same server. If your account uses too many resources, they will temporarily throttle your account. Throttle means that your site will become slow to load instead of completely offline and inaccessible. If this abusive action continues, account deactivation is inevitable.
The truth is that if this system works as this is claimed in BlueHost’s website, it is quite unique and solves almost all problems that come with shared hosting. You can read more about the software update at Matt Heaton president of Bluehost and Hostmonster official blog: http://www.mattheaton.com/?p=119
USA, Orem, Utah (own datacenter)
Live Chat: yes
Address: 1958 South 950 East Provo, UT 84606, USA
Phone Number: (888) 401-4678 or Outside the U.S: +1 (801) 765-9400
Why Choose This Company
BlueHost’s goal is to provide outstanding services for the best possible price. To achieve these goals they are constantly innovating and upgrading our services at no additional cost to our customers.
They are confident they can provide you with the highest level of support with a friendly and patient support staff waiting to address your needs.
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I purchased their hosting with my Business Visa, then I received my invoice and it didn't contain my company VAT number. I asked them about this issue, because I provided my VAT number in their order form. After that they started to ask me for a copy of my credit card. How stupid is that OMG! Any fraud related criminals can make any "copy" of card in photoshop. If they have so stupid "antifraud" verification process, then it is better not to work with them. I can't imagine them to resolve any webhosting related issue with such approach.
Last Monday, at 435PM, someone at Bluehost decided to migrate our account to a new server with a different server and with a different configuration. Normally, as a service provider, you would notify your client that you plan to migrate their data and make them aware of the new system.
In this case, Bluehost did nothing of the sort. They just started migrating a site. At that point, they broke our CMS application which is the backbone of our website. Calling customer support we could get no clear response from Bluehost as to what happened. Just guesses as to what they thought was happening.
Our developer immediately checked the website and the CMS files were all intact. Our system engineer discovered Bluehost had changed the IP address for our server. Our main dot com DNS was pointed at the original IP address. Bluehostâ€™s call center person said that we should just wait for the DNS to update. We waited and waited but the site was broken 24 hours. The next AM, we contacted our local ISP and also asked them to update their DNS. Our dot com was still broken.
Bluehost was saying there was something wrong with our local ISP. We got the local ISP on a conference call with them. Step by step, Bluehost admitted it was not our ISPâ€™s problem. We let the ISP off the call. The website was still broken. (Please keep in mind that every hour that someone works on the site or our engineers are involved costs us money).
On Tuesday night, we called in the original developer (about midnight) as our site was still down. He got on it and fixed it that night. We were without a website for 31 hours.
Thanks Bluehost! ;-(