IX Webhosting’s servers are operating in their own data center located in Ohio, USA. They are offering shared, VPS and Cloud packages, both Windows and Linux based, so the various customers needs are met. The difference between the hosting packages is in the number of free domain registrations, dedicated IPs, number of databases, email accounts and of course the price. Unlimited number of domains can be hosted and one of them can be free for 1 year only. The bandwidth is unlimited in the shared environment but if your site takes more server resources, in order to prevent the other users, their support will offer you to upgrade to VPS or Cloud hosting platform. VPS and Cloud hosting give you the opportunity to choose your own server specifications and system resources for your needs. VPS allows you up to 100GB data only. If you need more you need to choose Cloud. Their LiveChat operators claim that there are only 2 VPS located on one physical server and they are absolutely separated from each other but this cannot be proved without purchasing and testing its performance by their words as well.
IX Webhositng provides 24/7 LiveChat support which became a must nowadays but it can handle only major requests concerning the shared hosting packages. All support assistance for VPS is provided through ticket system only. As VPS is self managed system, they do not provide any custom configuration support. Any software installation, upgrade or its configuration as well as custom VPS modification, backing up data – should be performed on your side. They provide only VPS installation with initial configuration, software templates’ updates and basic assistance with keeping your VPS running (such as reboot / reinstall questions). The ticket response time is within 5-40 minutes which seems to us quite unattainable.
Windows applications are supported with their Windows based packages which cost a little more due to license charges.
IX Webhosting offers 7 days trial period with their shared hosting packages as well as 10 minutes account activation, which is seldom opportunity. They also provide 30 days full money back guarantee. After 30 days there is anytime money back guarantee apply where you will be refunded for the rest of unused ordered period.
IX Webhosting offers H-sphere control panel with shared hosting; and cPanel, Plesk with VPS and Cloud. H-sphere has its own collection of easy installation scripts, called EasyApps collection. If you wish to transfer your data after purchasing an account with them, they have move service for extra charge. It starts at $49 and depends on number of stuff you want us to move. Also you can do that on your own with their assistance, absolutely free. Domain registration transfer takes about 2 weeks; nameserver propagation will take about 12-24 hours for your domains to start pointing to their servers, but however this will not affect website performance.
IX Webhositng allows Anonymous FTP. It means that anyone using an FTP client can access (but not write to) files in a special directory of your site. It’s called Anonymous FTP because the user name used to access is “anonymous.”
Java is not supported. If you need to host any Java applications you will need to look over for another company.
LiveChat agents asserted us that IX Webhosting’s services have become considerably better in many ways during the last few years. Let us believe them.
USA, Columbus, Ohio(own datacenter)
Live Chat: yes
Address: 1774 Dividend Drive, Columbus, OH 43228, USA
Phone Number: 1-800-385-0450 or +1-614-534-196
Email: [email protected]
Why Choose This Company
Every customer of IX Web Hosting will receives their own Personal Support Hero regardless of which hosting plan they choose. Once the Support Hero has been assigned, their information will be displayed within each customer’s personalized control panel. A Personal Support Hero is a a trained and skilled service representative capable of assisting you with any of your web hosting needs. They can handle not only billing and administrative tasks, but can also resolve technical issues, answer questions and even offer advice.
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your ixwebhosting.com is even down and cannot find on internet, all my hosting or emails are not functioning, what happen???????
IX is a fantastic hosting company, but only for shared hosting. One you decide to venture into their VPS plans, then everything breaks down completely.
First of all, they don't give you the full details of their VPS plans. Apparently, some of the plans are managed and some are not. But none of this is said.
The VPS plan listed here, does not come with a control panel. You have to purchase one or install a free one on your own.
The only thing you get in the VPS container is the chosen OS and apache... No PHP... No Mail server... No FTP server... Everything else, you have to install and configure yourself.
Absolutely no support for the VPS plans... The regular Customer Care does not deal with the support for the VPS plans, so you have to submit a ticket. And when you do, their support are all links to some tutorial on some other site.
If you ask them to help, they say you're plan in an un-managed plan (which nothing was said about this at anytime during purchasing the plan).
Oh yea, they do offer support, but you have to purchase a support plan for $19.95/month additional to the cost of the VPS plan itself.
I suggest that you stay away from their VPS plans. Stick with their Shared Host plans. And if you need more, switch to another company.
after 3 years on ixweb hosting. This hosting not stable and down every day and not protect ddos attact.
I've worked with IX Webhosting for over 5 years now. Our company has gone through many transitions and, due to our own mistakes in web design, been hacked a couple of times. The IX support has always been great. I always get someone when I call. Occasionally they are not prompt in returning calls, but are immediate and prompt to help when I call back. They are very courteous. The service has been great. They always give us plenty of warning when there is going to be a system diagnostic or down time. I highly recommend them.