Bluehost Review

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Editors Rating


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Overview & Packages:

BlueHost was originally founded by Matt Heaton and Danny Ashworth in Provo, Utah, back in 1996.

The company was later sold to EIG group, which also owns HostGator. For more information on EIG, please check their wikipedia page.

The company offers Linux based: shared, VPS, WordPress, and Dedicated servers. The company does not offer Windows or Java based packages, and their Reseller hosting is through 3rd party ResellerClub.

Features:

All of their shared packages come with free SSL – Let’s Encrypt. The company also includes Backup option included in the normal price for their higher end shared package, but NOT for the two lower packages.

For an additional fee BlueHost offers domain privacy protection, and malware scanner from SiteLock.

Website Migration:

Website transfer from another provider is NOT free.The migration service appears to be available for an additional fee of $149.

Locations & Data centers:

The company appears to be operating from data centers in the USA (Utah). The company does not include support for International data centers, or localization in different languages or currencies.

Support:

BlueHost offers support via phone, chat and ticket. Our testing showed that the support is responsive, but it be more knowledgable.

Pricing & Upsell:

Their overall the initial pricing is good, however the company has a higher renewal pricing and does not include price renewal guarantee. There are also a lot of uspell options for various services, not included in their base price.

Money Back:

The company offers standard 30 days money back guarantee.


Datacenter

USA,Utah (own datacenter)


Support Options

Live Chat: yes
Address: 1958 South 950 East Provo, UT 84606, USA
Phone Number: (888) 401-4678 or Outside the U.S: +1 (801) 765-9400
Email: [email protected]


Why Choose This Company

BlueHost is one of the older web hosting providers, which appears to offer good value and prompt support. There are some concern with their support since they purchased by EIG, a lot of mixed reviews are circulating, with clients experiencing downtime and other issues, others being happy with their service.

The lack of free site migration, and free backup to the lower packages is also crucial, and something that should be considered especially if you are moving from another web hosting providers.

If you are current BlueHost customer,we will be happy to hear about your experience, in our review section below.



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Top11Hosting
Average rating:  
 5 reviews
by Maria G on Top11Hosting
Honest review
Platform: wordpress
Control Panel: cpanel
Account Type: wordpress

I have been a customer for little less than 1 month. Very good marketing and you read a lot of reviews, but all must be fake. They take your money, and then support is hard to get. Not a good company for beginner, since support is slow and not responsive. I think they are too big, and have a lot of issues and no time to deal with their clients.



I also heard they are part of the same company that owns hostgator, and that they have issues.

by Maks on Top11Hosting
Paranoid and unpolite
Platform: Linux
Control Panel: cPanel
Account Type: Shared

I purchased their hosting with my Business Visa, then I received my invoice and it didn't contain my company VAT number. I asked them about this issue, because I provided my VAT number in their order form. After that they started to ask me for a copy of my credit card. How stupid is that OMG! Any fraud related criminals can make any "copy" of card in photoshop. If they have so stupid "antifraud" verification process, then it is better not to work with them. I can't imagine them to resolve any webhosting related issue with such approach.

by Andrew Gunn on Top11Hosting
Zero Communication
Platform: Linux
Control Panel: C Panel
Account Type: Hosting

Someone made a complaint from Budapest and Bluehost remove ALL my websites 52 of them... When I asked them why? THEY COULD NOT TELL ME.... WTF.... So they never asked me anything, just removed them all.... So it is up to me to prove my inonncence and not up to them to prove my guilt... Is this really the US???

by Shahed on Top11Hosting
reviews
Platform: linus
Control Panel: cpnel
Account Type: shared

I've been a Bluehost customer for the past 3 years at the Plus web hosting level. I build WordPress powered websites and simple HTML/CSS/JavaScript sites. In that time I have never seen service go down long enough for me to notice it (so as far as I know, it never has!). Bluehost offers a lot of great baked-in features such as: CloudFlare integration, easy one-click installs for a wide range of common apps such as Wordpress and Drupal via MojoMarketplace (previously known as SimpleScripts), easy creation of email accounts with help configuring you email client, easy setup of FTP accounts with help configuring your FTP client, easy setup of databases, a web-based file manager if you don't want to use an FTP client, phpMyAdmin to manage your databases, and countless other features I haven't used yet.



I've only been in touch with Bluehost customer service once, and that was to ask a really obscure question about PHP security for an article I was writing. I half expected them to brush me off since the question wasn't really relevant to anything they were doing for me, but they didn't. It took 2 or 3 minutes (which was totally ok based on how obscure my question was) and then came back with an intelligent answer and explanation. I was pleased.



I did not shop around when I originally bought hosting from Bluehost, and a couple of times I've thought to myself: "I really should check out some other hosting providers". However, every time I do I come away unconvinced that there's anyone else that offers a better setup for my hosting needs at a better price.

by Fredrik on Top11Hosting
Horrible Host
Platform: Linux
Control Panel: cPanel
Account Type: Shared

Last Monday, at 435PM, someone at Bluehost decided to migrate our account to a new server with a different server and with a different configuration. Normally, as a service provider, you would notify your client that you plan to migrate their data and make them aware of the new system.



In this case, Bluehost did nothing of the sort. They just started migrating a site. At that point, they broke our CMS application which is the backbone of our website. Calling customer support we could get no clear response from Bluehost as to what happened. Just guesses as to what they thought was happening.



Our developer immediately checked the website and the CMS files were all intact. Our system engineer discovered Bluehost had changed the IP address for our server. Our main dot com DNS was pointed at the original IP address. Bluehost’s call center person said that we should just wait for the DNS to update. We waited and waited but the site was broken 24 hours. The next AM, we contacted our local ISP and also asked them to update their DNS. Our dot com was still broken.



Bluehost was saying there was something wrong with our local ISP. We got the local ISP on a conference call with them. Step by step, Bluehost admitted it was not our ISP’s problem. We let the ISP off the call. The website was still broken. (Please keep in mind that every hour that someone works on the site or our engineers are involved costs us money).



On Tuesday night, we called in the original developer (about midnight) as our site was still down. He got on it and fixed it that night. We were without a website for 31 hours.



Thanks Bluehost! ;-(