While preparing for this review we spent a lot of time to read comparison articles and customer surveys. There are a lot of tables which compare FatCow and iPage. And here comes the big surprise. If you open both sites you will notice the big similarity, even more – there are full text articles which are totally one and the same. This was of course the “embarrassing” question which we asked in FatCow’s LiveChat and the truth was revealed to us for few minutes. FatCow and iPage are syster companies. This means that they are owned by one and the same parent company.
The hosting plan features, server specifications, location, hosting policies are one and the same; even they share one data center and support team. As their chat operator explained FatCow is the older company. But what is really confusing is that the prices are not the same. The iPage offer is for $54 per year. The same one with FatCow will be $78 per year. We have asked one and the same question several times and it was what can be the reason to choose FatCows for 24$ per year more. The chat operator could not answer that adequately and claimed that there are no special add-ons or free features that can excuse the bigger price.
However we were not able to determine which of them is better and more reliable. After all FatCow is not a stranger in the webhosting concurrent world and it is highly appreciated among the specialists.
Burlington, Massachusetts, United States
Live Chat: yes
Address: 70 Blanchard Road, Burlington, Massachusetts 01803, USA
Phone Number: 1-866-544-9343
Email: [email protected]
Why Choose This Company
FatCow focuses the entire company on delivering the best value and customer service experience in Web hosting to the small business user. They make every effort to make the services easy to own, easy to use and most importantly to provide real business value.
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There customer service was good when I first signed up. Now it is terrible. I have been trying to speak to a manager for an hour. Every single rep, is "unable to locate a manager." Their reps say conflicting things. The culture of their chat center is such, that the reps are blatantly obvious, about not caring. I don't think any one review the ratings at the end of the chat.