Something that catches the attention from the first interaction with the site, and of course when looking for the support options, is the phone support provided where you are even given an option to ask for a representative to call you back if you prefer to.
Another advantage that could be easily checked is the big variety of plans, especially in the VPS department, where actually the company is putting the emphasize of its business. A lot of combinations could be done with different OS, control panel and applications. Being able to customize your plan is a service that not a lot of hosting companies offer, but myhosting.com has done a really good job in this area.
When we reviewed the control panel of your main account, made us a nice impression. The way your account is structured is that you can access your control panel directly via your account panel where all your information, including billing is situated. If you have more than one plan, then again, you can easily access any of them from this platform. Otherwise the template of this account is designed (though with slight differentiations) the way you are used to with any other hosting company. But even if you have not used the services of another hosting company before, you will find it very easy to manage.
From the panel of your account you can also claim the Google AdWords code which can help promoting your site, something very useful no matter whether you are a newbie or your site already has its regular visitors. The amount provided is different depending on the plan you will decide to take.
No matter on which step of browsing within your control panel you are, there is often a pop up message reminding you to make a back up which is good since no such is provided from the company and should be done manually from the customer.
A note should be made regarding the emails per hour allowed, since for a lot of customers this is the service that can influence the decision for taking or not the hosting plan – the allowed emails are 100/hour and for VPS this amount increases to 5000/per day per domain.
As in most hosting companies, money back guarantee is provided and could be claimed within the first 30 days of having the plan. This has started to be a feature that all the companies offer, but still knowing that it exists is a nice thought in case something goes wrong and this turns out to be not your company.
As mentioned above myhosting.com, especially in the VPS section, has paid attention even to the small details. And in case this variety is not enough, the company has thought for the picky ones as well, and has provided a very easy application in the site where the customer can put his/her requirements for features such as OS, control panel, datacenter location, IPs, bandwidth, etc. and the application generates the plan and the fee that should be paid for the VPS based specifically on these requirements. As for the other plans, there are three options in the two categories provided – Web Hosting and Email Hosting, which is a number typically chosen from the hosting companies and is enough to cover a big range within the needs on the market.
What caught our attention when we checked the features offered was that for two of the WebHosting plans (Business and eCommerce) within one plan both Linux and Windows platforms are offered. Considering that usually the hosting companies (if supporting Windows at all) offer the two platforms in two separated plans, this option here is something that requires attention.
Another technical feature that could turn out to be essential for some of the customers is the limitation for the IPs, not more than 6 are allowed with the VPS plans.
The extensions supported from the company in order to be able to claim them as a free domain are .com, .net, .org, .biz, .info, .be, .ca, .de, .eu, .es, .nl, .uk and .us. What is important to be taken into account here, if you aim for a free domain, is that such is provided for the first year only and from the next year there will be a renewal fee based on the regular fees offered from the company for this domain.
Trend-setting Customer Support
The support is separated into three categories which are all available 24/7- Livechat, Phone support and Ticket system. LiveChat support is oriented only in the sales queries and as our testing of this service showed, a little delay in the response time might occur. The Phone support provides a couple of telephone numbers for different countries, still the support is only in English. The email support includes one feature that could be appealing to some customers and it is to have the reply via call back if an answer via email is not preferred as an option.
Toronto, Canada and Rochester, NY, USA
Live Chat: yes
Phone Number: +1 (866) 2895091
Email: [email protected] – technical support, [email protected] – billing and sales
Why Choose This Company
From web hosting to VPS, passing even through hosting plans specifically designed for emails, myhosting.com could offer you a plan to choose. The variety of plans is pretty impressive, and no matter what your needs are, chances are you will have the plan for you within the solutions offered. The hosting is primarily oriented and concentrated into VPS solutions, but it still is offering other types of plans, though not with such variety as the one that could be seen within the VPS plans. If you aim for a VPS, then you should definitely take a look at this company and its option to customize the plan based on your needs.
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